Shipping Policy

Reliable Worldwide Shipping from Order Preparation to Delivery

At Sunfree, each order is prepared with care, packed securely, and shipped through reliable delivery partners. We focus on safe handling, clear shipment updates, and dependable delivery support to keep your shopping experience smooth from checkout to arrival. This Shipping Policy explains processing times, estimated delivery windows, shipping costs, tracking details, customs responsibilities, address accuracy, and support for delivery concerns.

1. Order Processing Time

After your payment is completed, your order is reviewed, prepared, packed, and dispatched within 3–5 business days. This timeframe includes order verification, product checks, packaging, and preparation for carrier handover. Once your parcel has been shipped, you will receive an email notification with available tracking information.

Orders are processed from Monday to Friday, excluding public holidays.
Busy seasons, high order volume, or promotional periods may cause minor processing delays.
Orders placed outside regular business hours begin processing on the next business day.

2. Estimated Delivery Time

Delivery times may vary depending on the destination, courier route, customs procedures, local delivery conditions, and carrier availability. The delivery estimates below are provided as general guidance and may change based on circumstances outside our direct control.

Domestic delivery where available: Usually 5–7 business days after dispatch.
International delivery: Usually 14–21 business days after dispatch, depending on destination and carrier route.

Unexpected delays may happen because of customs checks, weather conditions, transport interruptions, local restrictions, or courier operations. Your tracking page will provide the most current shipment status available.

3. Shipping Costs

Shipping fees are calculated during checkout based on your delivery location, order size, package weight, and the shipping method available for your address. Any applicable shipping charge is displayed before you complete your purchase.

Free shipping may be available during selected campaigns, promotions, or special offers.
Priority or express delivery options may be offered for an additional fee when available.
Shipping fees are non-refundable once an order has been dispatched.

4. Tracking Your Shipment

When your order leaves our facility, tracking details will be sent to your email address so you can follow your delivery progress. You may also view shipment updates through our Track Your Order page.

5. Customs, Duties and Import Charges

International shipments may be subject to customs duties, import taxes, handling fees, or other charges required by local authorities. These costs are not included in the product price or shipping fee shown at checkout.

Customers are responsible for any applicable customs duties, taxes, import fees, or local charges.
Packages refused because of unpaid import fees may be returned and refunded after shipping costs are deducted.
Customs processing is managed by local authorities and may affect the final delivery timeframe.

6. Lost, Delayed or Damaged Packages

After dispatch, your shipment is handled by the selected carrier. While courier operations are outside our direct control, Sunfree will assist customers with delivery-related concerns whenever possible.

If tracking shows delivered but your parcel is missing, please check nearby areas and contact the carrier first.
Delayed or missing shipments may require an investigation by the delivery company.
If your order arrives damaged, please keep all packaging and contact us with clear photos as soon as possible.

7. Shipping Address Accuracy

Please review your delivery address carefully before placing your order. Sunfree is not responsible for delivery issues caused by incorrect, incomplete, outdated, or misspelled address details.

Contact us as quickly as possible if you need to request an address correction before dispatch.
Address changes cannot be guaranteed after an order has entered processing.
Address updates are not possible once an order has already been shipped.

8. Returned or Undeliverable Orders

Packages returned because of refusal, failed delivery attempts, unpaid customs charges, or incorrect address information will be reviewed according to the conditions below.

Reshipping: May be available after any required additional shipping fees are paid.
Refunds: May be issued after original shipping fees and applicable return costs are deducted.

9. Shipping Support

For help with shipping, tracking, delivery delays, address changes, or carrier-related concerns, please contact our customer support team through our Contact Us page.