Refund and Cancellation Policy

Refund & Return Policy – Shop Confidently with Sunfree

1. Refund Policy Overview

At Sunfree, we aim to make every purchase clear, secure, and dependable. If a product is not suitable, you may request a refund under the conditions explained below. Our return process is designed to stay fair, organized, and simple for customers to understand.

1.1 Return Eligibility

Products must be returned unused, undamaged, and in original condition with all packaging, parts, labels, and included accessories.
Refund requests must be submitted within 30 days from the confirmed delivery date.
A valid order confirmation or proof of purchase is required before any return can be reviewed.
Returned parcels should be shipped with reliable tracking information for safer handling.

1.2 Non-Refundable Items

Consumable items that have been opened, used, modified, or damaged after delivery.
Digital products, downloadable items, promotional vouchers, and gift cards.
Personalized, customized, or made-to-order products prepared specifically for the customer.
Products clearly marked as Final Sale.
Items damaged because of misuse, improper care, accidental damage, or neglect.

1.3 Refund Processing Time

Once your returned item is received, it will be checked to confirm that it meets our return requirements. Approved refunds are issued within 7–10 business days to the original payment method. A confirmation message will be sent after the refund has been processed. Bank and payment provider timelines may vary.

1.4 Shipping Fees and Return Costs

Original shipping fees are not refundable unless the issue was caused by an error from our side.
Return shipping costs are the customer’s responsibility unless the item is confirmed as defective or incorrect.
If a restocking fee applies, this information will be shared clearly before final approval.

2. Order Cancellation

Cancellation requests must be submitted before an order is processed, prepared, fulfilled, or shipped. Once an order has been dispatched, cancellation is no longer available. In this case, the regular return process may be followed after the order is delivered.

2.1 Cancellation Conditions

Cancellation requests must be sent before fulfillment or shipment begins.
Personalized, custom, or made-to-order items cannot be canceled after preparation or production has started.
Orders already shipped cannot be canceled but may be eligible for return after delivery.

2.2 How to Request a Cancellation

To request an order cancellation, please visit our Contact Us page and include your order number with the email address used during checkout. Our support team will review the request and provide the next available steps.

2.3 Additional Costs

Orders that have already been dispatched will be handled under the standard return policy.
Return shipping charges may apply when an item is already in transit or delivered.

3. Exchanges and Replacements

If your order arrives damaged, defective, or incorrect, Sunfree will help resolve the issue as efficiently as possible. Eligible cases may qualify for a replacement without an additional product charge. Please contact us within 7 days of delivery and include your order number with clear photos showing the issue.

3.1 Replacement Requirements

Items must remain unused and should be kept in the original packaging when possible.
Replacement approval depends on stock availability or a suitable alternative option.
A prepaid return label may be provided if the issue is verified by our support team.

4. Customer Support

For questions about refunds, returns, cancellations, or product replacements, our support team is ready to assist. Please provide your order number and a short explanation through our Contact Us page so we can review your request faster.